Terms & Conditions

1. Nature of the Service 

The service provides personal guidance, emotional support, and general well-being advice related to stress, trauma, low mood, everyday challenges, and healthier life habits. 

This service is not medical, psychological, psychiatric, or therapeutic treatment. No diagnosis, treatment, prescription, or clinical intervention is provided. 

2. No Professional or Medical Relationship 

By using this service, you acknowledge that: 

  • I am not a licensed therapist, psychologist, psychiatrist, physician, or other regulated healthcare professional. 

  • The service does not create a doctor–patient, therapist–client, or similar professional relationship. 

  • Any guidance provided is educational and reflective in nature only. 

You are solely responsible for decisions, actions, or outcomes resulting from the use of this service. 

3. Medical Disclaimer 

This service does not provide: 

  • Medical or psychiatric diagnosis 

  • Medical treatment 

  • Emergency support 

Any suggestions or lifestyle considerations discussed must be reviewed with a qualified medical professional before implementation. Users are responsible for evaluating any personal medical conditions, allergies, or medications before acting on guidance provided. 

In case of medical or mental health emergencies, contact local emergency services immediately. 

4. Confidentiality 

All information shared is treated as confidential and will not be intentionally disclosed to third parties without explicit written consent, except where legally required or to prevent serious harm. 

Confidentiality may be breached if there is credible risk of: 

  • Imminent harm to yourself 

  • Imminent harm to others 

Appropriate action may include contacting emergency services, legal guardians, or authorities according to local law. 

5. Use of Technology and AI 

Third-party tools or AI may be used to enhance service delivery. AI-assisted suggestions do not replace professional judgment. Users remain responsible for evaluating all guidance. Personal data is not shared beyond what is necessary for service delivery or as required by law. 

6. Age Requirements 

Service is intended for adults aged 18+. Users under 18 may access the service only with parental or guardian consent. Users are responsible for providing accurate information. Misrepresentation may result in immediate termination of services without refund. 

7. Use by Minors 

Parents or guardians accessing the service on behalf of minors assume full responsibility for consent, communication, and payment. The service provider may withdraw if guidance is not appropriate due to age, sensitivity, or safeguarding concerns. Refunds for unused services will be at the provider’s discretion. 

8. Limitation of Liability 

To the fullest extent permitted by law: 

  • I am not liable for any direct or indirect loss, damage, or harm from the use or misuse of the service. 

  • Services are provided “as is” without guarantees of specific outcomes. 

9. Jurisdiction and Local Laws 

Service is offered internationally. Users are responsible for compliance with local laws. Invalid provisions under local law do not affect the enforceability of remaining terms. 

10. Acceptance of Terms 

By using the service, you confirm you have read, understood, and agreed to these Terms & Conditions. 

11. Refund Policy 

Tier 1 – Email Package 

  • Refunds may be requested if agreed emails or responses are not delivered. 

  • Full or partial refund may be available if the service cannot proceed or is not delivered as agreed. 

  • Requests must be submitted within 14 days of delivery. 

Tier 2 – Hourly Calls / Focused Support 

  • Full refund available within the first 15 minutes of the initial call if you feel the service is unsuitable. 

  • Refunds after the first 15 minutes are only available if the session was not delivered according to the agreed format. 

  • Full or partial refund may be available if the service cannot proceed or be delivered as agreed. 

  • Requests must be submitted within 14 days of the session. 

Tier 3 – Custom Packages 

  • Full or partial refunds may be available if the service cannot proceed or is not delivered as agreed. 

  • Each request is reviewed individually, and requests must be submitted within 14 days of the session. 

General Conditions 

  • Refunds will not be issued for malicious intent, including trolling, harassment, or deliberate misuse. 

  • Decisions regarding refunds are final and at the sole discretion of the service provider. 

  • Refund processing may take 5–14 business days depending on payment institutions. 

  • For users under 18, refunds may depend on parental consent, safeguarding considerations, and whether services were delivered. 

  • Local consumer rights apply if they provide stronger protections than these terms.